Refunds and Returns
Every Ring My Heart piece is handcrafted to order in our Beirut studio. This page explains when a piece can be returned or exchanged, and how to arrange it.
Returns
You may request a return within 30 days of receiving your order. To be eligible, the piece must be unworn, in its original condition, and returned in its original packaging with any certificates it came with.
To start a return, email info@ringmyheart.com with your order number and we will confirm the return address and arrangements. Please do not send a piece back before contacting us.
Made to order and bespoke pieces
Pieces that have been personalised, resized, engraved, or made to a bespoke specification cannot be returned or exchanged, unless the piece is faulty or does not match what was agreed. This is because the work cannot be reused for another customer.
Refunds
Once we receive and inspect the returned piece we will email you to confirm the outcome. If approved, the refund is issued to the original payment method. Depending on your bank or card issuer it may take a further few working days to appear on your statement.
Original shipping charges are not refundable unless the return is the result of our error or a faulty piece.
Exchanges
If a piece arrives faulty or damaged, contact us straight away and we will repair or replace it. Because each piece is made individually, an exchange for a different design is treated as a return followed by a new order.
Resizing and adjustments
We tailor each ring to your finger size. If the fit is not right when it arrives, contact us and we will advise on adjustment. Slight variations in diamond weight, metal weight and band width from the model shown are normal in handmade jewelry and are not considered faults.
Warranty
Our pieces carry a lifetime warranty against manufacturing defects. The warranty does not cover ordinary wear, accidental damage, loss, or work carried out by another jeweler.
Return shipping
Unless the return is due to our error or a faulty piece, the cost of return shipping is the customer’s responsibility. For anything of significant value we strongly recommend a tracked and insured service, as we cannot be responsible for items lost in transit to us.
Need help?
Call us on +961 (70) 400 450 or email info@ringmyheart.com and we will help.